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FAQs

All gift vouchers and package have an expiry date, you can find the specific validity information on each eGift voucher.
eCard can be purchased and gifted to someone else (to reconfirm) via email
The eCard is non-refundable, non-transferable and cannot be exchanged to cash.
eCard must be used during the stay and any unused amount cannot be transferred towards a future stay.
All the services at the resort can be purchased through the eCard.
Gift vouchers can be refundable if accommodation booking is cancelled prior to 100% cancellation deadline. Please refer to accommodation booking cancellation policy.
USD is the base currency of the resort.
You may contact us via email with the details and we can resend a copy