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giftseye

FAQs

Do eGift Cards have an expiration date?

All gift vouchers and package have an expiry date, you can find the specific validity information on each eGift voucher.

How can I gift this eCard to someone?

eCard can be purchased and gifted to someone else (to reconfirm) via email

Can unused amount from eCard be redeemable to cash? Or can unused amount be refundable?

The eCard is non-refundable, non-transferable and cannot be exchanged to cash.

Can unused amount be transferred for a future stay?

eCard must be used during the stay and any unused amount cannot be transferred towards a future stay.

What services can be bought for this eCard

All the services at the resort can be purchased through the eCard.

Can eCard amount be refundable, should guests are unable to travel

Gift vouchers can be refundable if accommodation booking is cancelled prior to 100% cancellation deadline. Please refer to accommodation booking cancellation policy.

What is the currency that will be used at the property?

USD is the base currency of the resort.

What should I do if I cannot find my30 gift certificate?

You may contact us via email with the details and we can resend a copy